COVID-19 Policy - Updated 27/03/2020
Maid to Clean is aware that the advice surrounding the Coronavirus (COVID-19) is forever evolving. Due to this we are constantly making changes to the way we work to ensure we are doing all we can to keep our cleaning teams and customers safe. Maid to Clean has, and is continuing to take precautions to ensure that none of our workers come in to contact with COVID-19.
26th March Update
Daniel Andrews released a press conference announcing that the current lock-down stage will likely continue for months with the peak of Victoria's pandemic likely to be May/June. For more information please see here. It has also been confirmed that there will be a stage three lock-down to come.
Maid to Clean is still able to operate within the current lock-down measures. We ask all our customers and cleaners to strictly abide by the social distancing measures and to always keep 1-2 metres distance between people. We also ask that everyone respects the requests to stay at home at all possible and only to leave in order to go to work and for necessary trips to shops, e.g. for food.
Maid to Clean is here and available to help. Our cleaners who area working are fit and healthy and we are confident that we can still provide you an exceptional service while abiding by the government's recommendations.
24th March Update
As per the prime ministers announcement on 24th March - Maid to Clean will continue to operate however we will be pausing all cleaning Workshops and Cleaning Quality check-up jobs. We will be minimising our team sizes to 1 or 2 cleaning teams wherever possible.
23rd March Update
As per the prime ministers announcement on 23rd March - Maid to Clean is classified as an essential service and will be continuing work as usual.
We can confirm that none of our active workers have travelled overseas within the last 14 days.
To ensure customer safety, any cleaning team that is exhibiting flu like symptoms will not be sent to your booking. We will do our best to replace that team with your permission as early as we can, however we do ask for your patience and understanding during this time if your booking is affected for this reason. We are also continually instilling safe hygiene practices into our cleaning teams.
To ensure the safety of our cleaning teams we do ask that if you are exhibiting flu like symptoms that you let us know as soon as you can so we can arrange the cancellation or reschedule your booking. We are regularly updating our cleaning teams on how to avoid COVID-19 through social isolation, good hygiene and healthy personal habits. We have brought in to practice strict procedures in the event that a customer reports being affected by COVID-19 which includes halting all work for any cleaning team who has been to the customer's house within 14 days of the confirmation.
To ensure the safety of our office team, we are now all working from home and are practicing social distancing.
We want you to know that you can continue to rely on us. The next time we have the privilege of you welcoming us into your home, you can trust our commitment to you remains as steadfast as ever.
If you have any questions or concerns, please feel free to get in touch with our team through using the Contact Us page.
Maid to Clean is also offering disinfectant cleans to help with COVID-19 cleaning in Melbourne. Please see the section below for more information.