Melbourne’s Most Original Cleaning Service

Maid to Clean is founded on one big, bold, and yet beautifully simple idea – to bring home cleaning kicking and screaming into the 21st century.

This was our first experience with Maid to Clean, and we were really impressed. The team were incredibly professional, friendly, and did a great job. We would definitely recommend them - Katie Chung from Fawkner

  • 200% Guarantee

    Fully Police Checked

    Fully Insured

    5 Star Rated Service

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Cleaning Maid Simple

We’re the first Melbourne cleaning service to have a completely online booking platform. Simply jump to our pricing page, choose an hourly or flat rate service and click a book now button. We’ll take care of everything else.

We’ll only send out the most experienced, professional house cleaning teams. We also understand and respect our cleaning teams, so we reward them exceptionally for putting a smile on your face.

You can select additional one-off services like spring cleans , carpet steam cleaning and a series of extras, such as oven cleaning, window cleaning and more. We’re environmentally friendly, sustainable and transparent about our business processes.

To top it all off, we guarantee our services – we want you to be happy enough to recommend us to your friends or we’ll give you your money back.

05/2014

Established

Maid to Clean was founded by Edward Clayton, an engineer and aspiring entrepreneur.

100 Cleans

It doesn’t sound like a lot now, but 100 cleans is a lot more than 0. Exciting times!

09/2014

09/2016

Maid to Clean Office

Maid to Clean hired it’s first office employee! This was a big step forward and great milestone.

10,000 Cleans

The start of 2017 saw us get in to the 10s of thousands for cleans completed. We were growing!

01/2017

01/2018

Best Rated

We became the best rated cleaning company on Product Review, Google & Facebook!

75,000 Cleans

We’ve now put smiles on our customers faces over 75,000 times.

09/2019

05/2020

100,000 Cleans

We hit the big 100,000 and we did it while fighting through the COVID-19 pandemic!

11/2020

Charity Partnership

We partnered with Make a Difference to help eradicate hunger in Australia!

Labour Shortage

Maid to Clean fought and survived the worst labour shortage in years!

2022

2023

Small Business Champion Award

Maid to Clean received the prestigious Small Business Champion Award 2023!

More to come...

2024

2025

More to come...

More to come...

2026

2027

More to come...

As Seen On
5 star Google Reviews
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Melbourne’s most highly-respected cleaning company.

Book your clean today and find out why for yourself.

Book My Clean

Every time we clean your home, we donate food

Did you know that Maid to Clean has partnered with the Make a Difference Community Charity with the goal of eradicating hunger here in Melbourne?

Sit back and relax while we clean your home with the knowledge that your service has led to a meal being provided to somebody in need 😊

Our Charity

Who do we send out?

We work in teams of 1/2/3 people. Normally we will assign solo cleaners to smaller jobs and the larger teams to spring cleans and end of lease cleans. We have found that when cleaners work together regularly they often end up being more efficient that when working independently – the cleaners can play to their strengths!

We understand that the people who come to your home and provide your service really matter. We carefully select every one of our cleaners and make sure they are capable of providing the extremely high level of service we expect.

We generally only send cleaners with 2-3+ years of experience, are all English speaking, police checked, reference checked, fully equipped, professional and to top it all off, fun and friendly too.

Check out some of our team at our recent get together at Fitzroy Bowls Club – February 2022.

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We provide everything

All our cleaners come fully equipped to clean your home. We can even use 100% Green supplies, just ask!

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100% insured

All cleaners have had a full police check and come completely insured to clean your home. Most have been cleaning for years!

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Police checked

We have full police checks carried out on all our cleaners. You can be confident when you choose Maid to Clean.

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Secure payments

Pay securely online with your credit or debit card. All transactions use 256-bit encryption. No more running to the bank to pay for your cleaning.

Our future is looking bright!

We’ve made it our mission to become Melbourne’s most highly-respected cleaning company. And we’re well on the way to achieving our goal.

In just five years, we’ve grown from a humble home business with one extraordinary cleaner (wave Christina!) to 140-plus incredibly hardworking cleaners helping over 10,000 happy customers across Melbourne, supported by seven fantastic office staff.

Meet the Team

Edward Clayton, Maid To Clean Founder

Edward Clayton

Owner/Director

I’m an English ex-engineer who fell in love with Melbourne while studying abroad and decided to call it home permanently in 2013. My parents always nurtured two things in me – an entrepreneurial spirit and the importance of a good work ethic. I’ve taken both these lessons to heart and integrated them in to the business ethos at Maid to Clean.

My role in Maid to Clean is split between supporting our office team through optimising and improving our systems and secondly, continually growing and building the business. Aside from managing Maid to Clean, I enjoy keeping myself busy with a range of activities including basketball, golf, tennis, beach volleyball (weather permitting), catching up with friends and of course, plenty of relaxing and watching Netflix!

Natalie

Scheduling Manager

Since the moment I was old enough to work, I’ve lived and breathed customer service. For almost 15 years I have had an extensive background in customer service, administration and management roles. My past career opportunities have taught me many valuable lessons in which has been embedded in my work ethic. I do believe one of the most important things in life is truly being satisfied and proud of where you work, which I am so grateful for is what I get from being part of the team here at Maid to Clean.

As the Assignment Manager, I manage, train and lead my team to ensure all work is assigned to our incredible cleaning teams in the most effective manner, ensuring we meet not only their requirements but those of our customers too. This involves working with large amounts of information, being able to multitask effectively and having strong attention to detail.

I am a big ‘family’ person and any spare moment I can grasp is usually spent with them. I have the most beautiful nieces and nephew one could ask for. I truly feel lucky to have the husband, family and friends that I do, and I cannot wait to have little kiddos of my own one day!

Maryanne

Customer Service and Operations Manager

I come from a strong background of Customer Service, Coordination roles and Sales Management. Multitasking, organisation and just getting things done have always been a strength of mine, however we spend so much of our lives working it is extremely important to me to love what I do and enjoy my time at work. This has made me extremely selective about the companies I join and I have not looked back since joining Maid to Clean.

At Maid to Clean I work with and support our Operations team. We are the main point of contact to all our customers and cleaning teams, and ensure a high level of customer service is consistently being provided. My team and I are always here to assist in any way we can whether it be by phone, email or text.

Outside of Maid to Clean you can always find me having a laugh with family and friends, spoiling my Niece & Nephew rotten, watching trash TV or a dodgy D grade horror movie.

Lisa

Customer Service and Operations Manager (Training)

Coming soon...

Vanessa

Senior Operations and Customer Service Assistant

I have always had a strong passion for animals. This led me to complete a diploma in Animal Technology and other certificates to land me in a role working in medical research for over 8 years. I was able to work with a large variety of animal species. I have also explored a career in personal training completing a certificate IV. I decided to leave animal work and explore my career opportunities which has landed me here at Maid to Clean.

My role in Maid to Clean is Operations Assistant. This position involves promptly acknowledging and actioning customer/contractor requests for same-day issues, as well as accurately maintaining and updating multiple programs. I must manage and solve complaints with the highest level of customer service and diligence. I also work with our customers and cleaning teams with the aim to build positive relationships and achieve the highest level of customer and cleaner satisfaction.

Outside of work I am incredibly close with my friends and family. Currently I am planning my wedding and enjoying all things wedding related! My other passions include traveling, camping, cooking and spending time with my pets.

Tomasz

Interim Scheduling Manager

I'm an environmental engineer who decided to leave his faculty and develop skills in communication and planning. I have several years of experience in customer service and marketing as well as engineering and working in laboratories. I have always enjoyed working with numbers and solving problems. I'm not afraid of fast-changing circumstances and to face everyday challenges. After 27 years of living and studying in Poland, I moved to Norway where I spent almost 3 years. Although a lot of snow and starry night skies are beautiful, I've decided to switch my heavy boots to thongs and landed down under in 2019 to enjoy the sunny Australian weather.

As the Interim Scheduling Manager while Natalie is away, I am currently responsible for the Scheduling Team as a whole. This involves optimizing the systems and performance of the Scheduling Team and ensuring we plan the most effective schedules for our Cleaning Teams. I always try to be as supportive as I can and help my colleagues, whether they be from the office or those in the field.

Outside of work, I'm a huge animal lover, and spending time at local zoos, especially at Healesville Sanctuary, helps me relax. When it's wet outside, you'll often find me watching a lot of shows or playing strategic games.

Raunak

Recruitment Consultant

I possess extensive experience in cross-cultural functions within engineering and personnel management. I started contributing as a recruitment consultant to pursue my passion as a people’s person. My motivation and drive come with connecting and supporting people to find promising careers opportunities. I leverage the power of data-driven decisions and incorporate them into my practices as a recruiter to create lasting and magical experiences.

I am engaged as a Recruitment Consultant at Maid to Clean. I enjoy supporting my team by hiring excellent cleaning professionals for greater customer satisfaction and retention across Melbourne. The process to identify the right staff and bring them onboard motivates and keeps me engaged and committed.

I strongly believe in destiny and always strive for new adventures. My life outside of work is a stress buster that positively influences my work. I love cooking new recipes. I have a love for dancing which was discovered since I was a year old and, it still continues.

Kerry

Cleaning Quality Agent

If you see it needs to be done, then approach it with courage, integrity and excellence...the result will astound you. This has been my approach to everything throughout my life and in particular my career choices. Ranging from Nursing, Ambulance EMD, Gymnastics Coach, Barista, Customer Service, and of recent, Trainer/QCA with Maid To Clean. Throughout my life, l have always been drawn to random acts of kindness and find enjoyment in making a difference in people's lives. With this as my core being, l always found myself providing assistance within friend's and family's homes. Maybe it's the OCD in me, but l was, and still am, compelled to "fixing/cleaning" other people's issues they have in their homes.

Having moved to Melbourne in 2018 with my family, l approached Maid To Clean with the intention to be a casual cleaner and a stay at home mum. Maid To Clean facilitated this but it wasn't too long before my work was recognised as exceptional and the demand for my services increased. Having the acknowledgment, support and encouragement from the team at Maid To Clean certainly made settling into my busier schedule really easy. It soon became apparent that my knowledge and skills were needed in a more defined approach. It was then decided that offering a training program to potential cleaning teams and assessing all current cleaning teams was to be my fortea. I have not looked back and absolutely love my job.

Life outside Maid To Clean consists of myself, my husband, seven children, two grandchildren, and a menagerie of animals....dogs, cat, rabbit, chickens. My most prized indulgence is my cup of tea in the morning before the craziness of the day sets in. We enjoy bike riding, long walks, cooking, and tending to our new veggie garden....thanks COVID!!

Steve

Scheduling Assistant

I have spent the past 15 years of my career providing excellent customer service and stakeholder support using my technical, personal & communication skills for multiple companies both large and small. They have covered industries such as media & advertising, financial institutions as well as federal government entities. After a pretty hectic year in my career due to the pandemic I was seeking a new and exciting opportunity to grow and develop my skills further, which was what led me to joining the team here at Maid to Clean.

My role at Maid to Clean as an Scheduling Assistant is to make sure that all our bookings from our customers are assigned to the most relevant and suitable cleaning teams. We also work closely with our cleaning teams to assist them with their schedules or with any queries or requests they may have, as well as assisting our customers with any requirements they may have regarding their service to ensure that we are able to provide the best experience possible.

Outside of work I enjoy being quite active when I can. I am heavily involved in multiple sporting communities, playing and coaching baseball as well as being involved in a tenpin bowling league. I also enjoy spending time with my family and friends, playing video games or just relaxing with a good movie or book, as I’m a Marvel buff since I was a child.

Clare

Sales Leader

I was born and raised in Melbourne's Bayside area, and although having travelled extensively, I have spent my whole life here in Melbourne. I've always loved working in customer service and over the years I've worked in many different industries. I've studied analogue photography, psychology and counselling and I've also enjoyed working in the tea industry.

My role at Maid To Clean as a Sales leader is to engage with you, the customer and help find the right service to suit your needs. Our lives can be so busy, so we're here to provide an excellent cleaning service so that you can focus on what's most important for you. We take pride in giving our customers exceptional service from start to finish and always providing a top-notch experience.

Outside of MTC, I love playing with my adorable cat, Mr. Honeyman, seeing friends and family and playing all kinds of video games. I'll probably be brewing myself a super delicious pot of oolong tea as well!

Bronie

Scheduling Assistant

Before I joined the Maid to Clean team, I was a Dental Assistant/receptionist for 16 years. In this 16 years, I got married and now have 3 very cheeky children keeping me busy in any of my spare time.

At Maid to Clean my main objective is to create amazing schedules for our teams to maximise the efficiency of our cleaners to in turn create lots of happy customers!

Outside of Maid to Clean, I am a Mum of 3 kids - ages 3, 6 and 8. These guys keep me super busy with after school and weekend activities, however in my "spare" time I enjoy a game of tennis, a drink of red wine, and a nice cheese platter.

Jessica

Scheduling Assistant

I have spent the majority of my working career in the Science Field, working mainly as an Analytical Chemist. Whilst completing my Bachelor of Science degree I worked part-time as an Allocations Consultant for a Nationwide Nursing Agency. This is where I discovered my passion for Customer Service and Scheduling.
I have now returned to what I enjoy doing the most, delivering exceptional customer service to both our customers and cleaning teams.

At Maid to Clean my role is Scheduling Assistant. The main objective is to ensure that all our bookings are assigned to the most suitable cleaning teams and that the teams scheduled day runs smoothly and efficiently. We also offer support to our cleaning teams through our Buddy System. I play an integral role in welcoming our new teams to MTC and follow up with them regularly to provide support.

Outside of Maid to Clean I am a mother of three spirited children. Although most of my time is consumed by raising my tribe with my husband, I try and take time out for myself. I enjoy reformer pilates, going for walks and girl's weekends away!

Maria

Billing and Recruitment Assistant

Almost the whole of my career life is about providing exceptional customer service. I've been in this industry for many years and have handled accounts such as Telco, Retail, and Healthcare. Needless to say, answering phone calls, responding to emails or chat messages, and providing support through various communication channels have always been an area of my expertise and understanding.

Fast forward to now, I work as a Billing and Recruitment Assistant at Maid to Clean. With billing, I am responsible for processing and managing financial transactions, as well as ensuring that all billing information is correct and up-to-date. As a recruiter, my main role is to provide opportunities for personal and professional growth by hiring and interviewing candidates, using my skills in communication, negotiation and relationship-building.

Overall, I am thankful and grateful for the roles that I have handled and currently handling, but my favorite role is being a mom to my 2 kids - my bundles of joy. Being with them/my family is my kind of quality time.

Jasmin

Bookkeeping and Accounts

I started my career in accounting for healthcare right after I got my degree in Accountancy. Later, I jumped in the construction industry where I worked for an international company which was at the time, building the largest international airport in the Philippines. This has honed my skills and gave me tremendous insights in doing financial reports, filing of taxes, and auditing. When this project was completed, I decided to enter the world of Business Process Outsourcing as a bookkeeper of a lending company in Utah.

As a bookkeeper of Maid to Clean, I record daily transactions such as income and expenses, creating client invoices, reconciling accounts, processing payments and employee payroll using the company’s accounting system.

Outside of work, I can be found listening to podcasts, watching true crime documentaries, going on road trips with my family and friends, exploring new places, and trying out different restaurants - we’re big foodies!

Mary

Sales Assistant

Coming soon...

Dayle

Operations and Customer Service Assistant

Before coming to Maid to Clean, I had worked in customer service roles, with my most recent being in a large call centre for the energy industry.

Being the newest person in the Ops team, my role at the moment is to learn everything I need to know to be amazing in the future. Currently my day consists of responding to customers via email and texts, as well as making and taking calls.

In my spare time, I enjoy camping, fishing and anything outdoors. We recently even bought some kites, because you're never too old for simple fun!

Pelin

Operations and Customer Service Assistant

My background is in customer service, administration and scheduling in the construction, electrical and solar sector.

At Maid to Clean I have taken on complaint resolution and continued my work in customer service within the Operations Team.

In my free time I like reading, spending time with family, cooking and going on nature walks. I’m an avid zoo attendee and every year my husband gifts me a membership for Christmas. I live in the country and love leading a quiet life, and am hoping to start a hobby farm/native wildlife rescue in the future.

Mapa

Operations and Customer Service Assistant

Coming soon...

200% Satisfaction Guarantee

If you are not completely happy with your house cleaning please get in touch and we will send a team out to make it right. If you are still not happy enough to recommend us to your friends, we offer up to a full refund.

Book a Clean
200% Satisfaction Guarantee

Maid To Clean’s Mission

We aim to become the most highly respected cleaning company in Melbourne

Customers

We aim to deliver an extremely high-quality cleaning service that exceeds our clients’ expectations

• Simple, fully automated booking system
• Flexible and transparent pricing model
• Deliver high level of cleaning services on a consistent basis
• Monitor services with quality control agents
• 100% Service guarantee to satisfy client expectations
• Only send cleaners that are trustworthy and reliable

Colleagues

We want MTC to be a challenging but fun place to work where all colleagues feel valued and are afforded opportunities to grow as the company develops.

• All team members are valued and respected
• Opportunities for team members to develop
• Trusted to make decisions
• Regular and clear communication
• Ideas are appreciated and considered

Contractors

We want our contractors to feel part of the MTC family and to appreciate how important they are in helping to deliver the Company’s goals.

• extremely valued component of the MTC team – “we’ve got your back”
• reliable, honest, meticulous and conscientious
• are shown respect and show respect at all times
• we understand the complexities of the job

Maid To Clean’s STAR Values

We encourage everyone who works at Maid to Clean to embrace and practice our core, or “STAR” values:

SUPPORTIVE
Office Staff and Cleaning staff are a single team
We support the needs & are sensitive to our Clients’ requirements
We support and respect our cleaners

TRUSTWORTHY
All staff must be scrupulously honest
We need to trust and be honest with both ourselves and each other
Management are to trust and empower staff

ABOVE AND BEYOND
All members of the team will strive to go above and beyond customers expectations
Cleaning teams will aim to exceed customers expectations and do “little extras”
Office staff will go above and beyond in supporting the cleaning teams

RELIABLE
Reliability is a core requirement of our business and our customers
Cleaning teams must be reliable and make every effort to service regular customers
We need to be reliable and consistent in the way we deal with each other too

Maid to Clean's Anti-Discrimination Policy

Maid to Clean encourages the principles of equal opportunity, non-discrimination and anti-harassment at all times. We promote this policy by making it a requirement from our managers, our staff, our contractors and even our customers.

Over time we have found that we are often faced with requests from customers concerning the personal background of our cleaning teams including nationality, race and age. Often, these requests stem from bad prior experiences for that customer and unfortunately, but understandably, have affected the customers outlook on that particular type of person.

At Maid to Clean we are proud to work with people from all different kinds of backgrounds and from all over the world. We strongly believe that a person’s background does not dictate their skills, work-ethic or professionalism and we have top-performing workers from every kind of different background. We have strict requirements for all our cleaning teams, including speaking English, having great communication skills, exceptional cleaning skills, a clean police record and more. We believe in awarding merit and tangible skills and we implore our customers to do the same.

If you have had a bad experience with a person from a particular background in the past, we ask for you not to let this affect your outlook on all people of a similar background and to trust us as a business to always do our best to provide you the best suitable cleaning team.

Maid to Clean's Gender Neutral Policy

Building on our anti-discrimination policy, Maid to Clean supports the movements of gender equality and gender neutrality within the workplace and throughout life. We are committed to never allowing a person’s gender to have an effect on their opportunities and success within our business.

We are fortunate to live in a time where equality and stereotypes are gradually being worn away. One of these stereotypes unfortunately is that females are more experienced in certain roles such as house chores and house cleaning, while the male in the relationship would go out to work. We’re proud to say that the Maid to Clean team is made up of a balance of both male and female cleaners, all of which are highly capable or meeting and exceeding the high standards we set. The hard work our teams do every day help to disprove this old-fashioned stereotype and we are hopeful it soon becomes a feature of the past, not the present.

With the above in mind, we urge all our customers to remember that the gender of our cleaning teams does not have an influence on their ability to perform our services at the highest standard, and we ask that requests for certain gendered staff members are avoided when they are motivated by the desire for a high quality service.