Maid to Clean's COVID-19 Action Plan

Please note that we are being as pro-active as possible in our response to the COVID-19 situation to ensure the safety of our customers, contractors and office team.

COVID-19 Policy and Updates

Maid to Clean is aware that the advice surrounding the Coronavirus (COVID-19) is forever evolving. Due to this we are constantly making changes to the way we work to ensure we are doing all we can to keep our cleaning teams and customers safe. Maid to Clean has, and is continuing to take precautions to ensure that none of our workers come in to contact with COVID-19.

For Maid to Clean's COVID Safe Plan, please see here.

21st October Update - Non-essential cleans moved forward 2 weeks

As most of you will be aware, Maid to Clean was not allowed to open on Monday 19th October as planned. We are currently planning to open on Monday November 2nd. The first week back is currently fully booked, but we are accepting bookings for November 9th onwards.

There is a chance that on Sunday 25th October we will receive an update that we can open sometime next week, e.g. Wednesday 28th October. If we do receive this update, we will be open to new bookings for this period however, please wait for the update on Sunday before making a booking.

Until then, all essential cleans, move outs and commercial services will continue as per the current arrangements.

When is your next clean?

PLEASE NOTE: All non-essential bookings that were in our system prior to Monday 19th October have now been moved forward exactly 2 weeks. This applies to all regular and one off bookings.

Whatever type of service you have, the easiest way to check when your next clean is it to login. If you need to reschedule or request changes, please fee free to get in touch with us.

The only services not moved were essential cleans that have been continuing through lockdown, move out cleans and commercial cleans. Please see relevant sections below.

Essential Services

If you have an essential service that has been continuing during Stage 4 lockdown, your service will continue as normal for the next 2 weeks. We will keep the date/time of your service the same and we will do our best to have the same cleaners over to you as the last 2-3 months.

Move Out Cleans

If you have booked one of our move out services, we will not reschedule your service. Move out cleans are allowed in Stage 4 so we will leave the date/time of your service as is.

Please note that this only applies to services that have been booked as flat rates with the "Move Out" extra added.

Please bear with us!

We know things are a little confusing at the moment and thank you in advance for your patience and understanding. We are working extremely hard to plan around the constant changes imposed by the government and minimal notice time.

The reason we moved every single service forward was to avoid needing to completely re-work out cleaners schedules which can take several weeks of full time work. We saw this as the simplest and fairest solution.

If you had a service booked for the first week back (I.e. week starting Monday 19th October), you will automatically have a service reserved on the same day/time on the week starting Monday 2nd November).

Remember - the easiest way to check when your next clean is is to login. If you do have any further questions please do not hesitate to get in touch.

18th October Update - Reopening Delayed

Unfortunately we have just had confirmation from Business Victoria that cleaning services are not allowed to open on Monday 19th October as hoped. We have been told to assume that the opening date will be Monday 2nd November.

We're really disappointed by this news and we cannot wait to get back to providing our services to you, our beloved customers. However, we were very aware that this could happen so now it's time to implement our plan.

New Bookings

We will be accepting new bookings for non-essential cleans from Monday November 2nd onwards. Only essential cleans and move out cleans can be done before this. Please see our booking page for more information.

Essential Services

If you have an essential service that has been happening during Stage 4 lockdown, your service will continue as normal for the next 2 weeks. We will keep the date/time of your service the same and we will do our best to have the same cleaners over to you as the last 2-3 months.

Move Out Cleans

If you have booked one of our move out services, we will not reschedule your service. Move out cleans are allowed in Stage 4 so we will leave the date/time of your service as is.

Please note that this only applies to services that have been booked as flat rates with the "Move Out" extra added.

All other Regular and One Off Cleans

We will shift your service forward by exactly 2 weeks. This will apply to every single booking in our system so that our schedules do not get muddled.

We are working hard today to sort out tomorrows bookings only. Tomorrow and early next week we will work on moving every other booking.

If you would like clarification on when your service has been moved to, please be patient and wait until Wednesday 21st October when we expect to have all the bookings moved. Then, please login to the portal and check when your booking is by using the link at the bottom of this page.

The reason we are moving every booking is so that our schedules do not get disrupted and jobs need to be unassigned and re-assigned.

Need a specific date?

We know that everyone wants their homes cleaned as soon as possible so we do ask that if you do not need your clean to be on a specific date, please simply check when your service has been moved to on Wednesday and we go from there.

If you have a one off clean booked and you need it specifically for a certain event or date, please reply to this email and let us know. We will review and action these requests from tomorrow and ensure that anyone who needs a service on a specific date/time will be catered to as best as possible.

Thanks in advance to everyone for your patience and understanding throughout this year. It's been a very difficult period to plan through but we are edging closer to normality again.

I hope you all have a lovely Sunday afternoon and please feel free to flick over any questions or concerns you have.

8th October Update - We are planning to open!!

Great news everyone! We are planning to open on Monday 19th. Regular services will resume from this day and we will be accepting new bookings for all kinds of services.

Are we sure we will open?

No. Unfortunately we cannot be sure if Stage 4 restrictions will be lifted or not, it feels like it is somewhat 50/50 at this stage. We need 1.5 weeks to get ready though, so this is the latest we can wait. There is a chance things get pushed back, but we're getting organized and hoping for the best. An interesting article on how we are tracking can be found here.

Want to make a new booking?

We are currently accepting new bookings from Monday October 19th. We recommend getting in as early as possible as it's going to be a sell-out few weeks!

Book Online Now

How can our regular customers help?

If you have not been fully cleaning your home during stage 4 lockdown, please get in touch and request some extra time for your first service back to help us get your home back to tip top condition! If you have flat rate, please request a one off spring clean. If you have an hourly rate, please consider adding 1/2/3 hours extra for the first clean.

Please make all requests before the end of this week by getting in contact with us via email.

What's the Plan?

We are going to start moving services forward today with the plan to have all bookings on the days they should be before the end of Friday this week. Our assigning team will work this/next week to allocate cleaners to all services.

Weekly Customers
We will move your services forward so that your regular service will begin from the week starting Monday 19th October. For example, if you have a weekly clean on Wednesdays, we will shift this service forward to Wednesday 21st October. If you do not want your service to start during the first week back, please reply to this email.

Fortnightly Customers
We will only move fortnightly services forward that stay on the same fortnightly cycle. All fortnightly services that are scheduled for the week starting October 26th will not be moved automatically. If your fortnightly service is booked for the week starting Monday November 2nd, we will move these services forward to the week starting Monday October 19th. E.g. A fortnightly service on Wednesday 28th October will not be moved. A fortnightly service on Wednesday 4th November will be moved to Wednesday 21st October. If you do not want your service to start during the first week back, please reply to this email.

Four-Weekly Customers
This will work in the same way as fortnightly customers. We will shift any four-weekly customers who's service is currently scheduled for the week starting the 16th November forward automatically. Other 4-weekly customers will not be changed unless requested. If you do not want your service to start during the first week back, please reply to this email.

Want an update?
You can login anytime over the weekend or next week to double check when your next regular clean is scheduled for. Login to your account via the Login button at the bottom of this page.

For the remainder of this week and next week we will be working hard to assign everyone's regular team and ensure the schedules flow correctly. You will likely hear from us during next week to re-confirm the date/time of your service.

If anything is not clear about the above, please feel free to get in touch via email.

Looking forward to see you soon!

28th September Update - Restrictions Eased - Opening Date Moved Forward

It was great to receive some good news yesterday as Melbourne gets ahead of case forecasts. Some restrictions have now been eased for Metro Melbourne with the curfew being removed, small social gatherings being allowed and more. For a full list of updates please see the DHHS website here.

We have also been notified that the date that Metro Melbourne moves to "Step 3" has tentatively been moved forward to Monday 19th October which is 1 week ahead of schedule. The move to step 3 will allow Maid to Clean to re-open. We are extremely excited for this and will continue to listen closely to government updates.

While we are very optimistic that we will open on the 19th October, please note that we area currently not accepting reschedules to move bookings to the week starting 19th October. We want to avoid moving customers unecessarily just in case we are not allowed to re-open and need to shift everything back (which is a lot of work!). We will continue to monitor the government updates and over the next 1-2 weeks if/when we feel more certain that we will be opening on the 19th October, we will get in touch with everyone and let you know that we are accepting reschedules.

We are currently accepting new bookings for the week beginning Monday 19th October however please note that if you are making a booking for this week, there is a chance your service will need to be postponed if we are not allowed to open.

If you have any questions, please feel free to get in touch with our team.

7th September Update - Stage 4 Lockdown Dates Update

Yesterday, Daniel Andrew announced that the Stage 4 Lockdown in Melbourne would be extended. This means that Maid to Clean, like many businesses, will need to remain partially closed for several more weeks. A summary of the update and how it affects us is as follows:

As of 14th September, there will be some small easing of restrictions, mainly on a personal level. E.g. You may exercise for 2 hours rather than 1. See here for more information, selecting "First Step" from the drop down menu. There will be no changes to Maid to Clean's operations and we will continue to perform essential cleans only.

As of 28th September, Victoria will move to Step 2 of the plan. This will see a small number of businesses open however unfortunately, house cleaning does not fall in this part of the plan and we will be forced to remain closed. See here for more information, selecting "Second Step" from the drop down menu.

As of October 26, if the state records an average of fewer than five new daily cases and five "mystery cases" with unknown community transmission, on average over a two-week period, there will be a further easing of restrictions and Maid to Clean will open.

Until then, we will be continuing with essential cleans only. Please feel free to jump on our booking page to read more about this and book yourself in if you fall in to the essential categories. Finally, if you are a regular customer who had a service pencilled in for the week starting 14th or 21st September, we will be in touch shortly with information on how we will be rescheduling your services.

7th August Update - Stage 4 Lockdown Dates Update

There has been some confusion on when the Stage 4 lockdown will end and when the restrictions on businesses will end.

We have received clarity from Business Victoria and it is confirmed that, unless otherwise notified, the Stage 4 Lockdown will end on Sunday 13th September.

All services will therefore resume from Monday 14th September.

4th August Update - Stage 4 Lockdown - 3pm Update

We have received clarification from Business Victoria about which services can continue during lockdown. The good news is a number of customers can still receive their services.

All Customers Receiving Welfare Support

All customers who are reciving payments from institutions such as NDIS, TAC or equivalent are permitted to continue. Please feel free to email us to confirm you fall in to this category.

All Customers who cannot clean for themselves

We have been advised that cleaning for individuals can only continue if the individual cannot clean for themselves, due to the health and saftety implications of living in an unclean environment. Not being able to clean for yourselves is a little ambiguous, so we are asking everyone to please self-assess your situation and only elect to continue your cleans if you genuinely believe you are unable to perform your own cleaning. Please be reasonable and do not request a cleaner because you do not want to clean, only if your circumstances make it unreasonable/impossible for you to do so.

If you genuinely believe you cannot provide your own cleaning, please fill in this online form and our staff will review and provided the reason is reasonable, ensure your cleans are continued for the next 6 weeks.

Commercial Cleans

All cleaning services for commercial buildings will continue as normal.

Move Out and Move In Cleans

Move out services will continue. It has been stated that cleaning services required to allow other essential businesses to continue are permitted. As move out or end of lease cleans are required to ensure the real estate industry continues, they are permitted.

For move in cleans, we will allow these cleans only if they are 1) Required by a real estate agent or 2) The customer falls in to the category of not being able to do the clean themselves as per the section above and will be required to fill in the online form.

Cleans that must be postponed

Any service that you can realistically do yourself must be postponed for the next 6 weeks. If you fall in to this category and are able to do your own cleaning, please do not worry about getting in touch, we will postpone your cleans and automatically resume them after Thursday 17th September.

If you would not like your service to be automatically re-instated after the lock-down, please get in touch with us by replying to this email.

If the lock-down is extended, we will automatically push your clean forward and be in touch during the process.

Thanks for reading and if you have any questions, please get in touch.

4th August Update - Stage 4 Lockdown - 11am Update

We have emailed all our customers with our current action plan. The email reads as follows:

Please note that as of 11:59pm on Wednesday 5th August, further restrictions will come in to place in Victoria meaning that a large number of businesses will need to close. We are very sad to say that Maid to Clean fall in to this category, at least partially, and will therefore need to stop a large number of our services for this period.

While Daniel Andrew's announcement was not entirely clear about what businesses will need to close their doors for the next 6 weeks, in questioning after the press conference, he stated that all non-essential services, including house cleaning, most be postponed. He stated that services that are required for health/safety or welfare reasons are allowed to continue and based on this statement, some of our services will be deemed essential and allowed to continue.

We are currently doing our best to understand what falls under the category of "essential" and will provide further updates when we find out more. Unfortunately we are struggling to receive any clear indication at this stage from any of the government hotlines but will keep trying. Currently we have the following list of services we believe will be allowed to go ahead:

Services covered by any kind of welfare payments. These include NDIS, TAC, Workcover, Better Living, Just Better Care and more.

Services provided to people who cannot clean themselves. We are trying to receive clarification on this from the authorities, but we believe that for people who are unable for whatever reason to clean their own homes, our service would be deemed essential for health and safety reasons.
One reason for this is simply for the obvious health and safety implications of living in an unclean home and the physical issues it can pose
Another reason is for the impact on one's mental health of living in an unclean and untidy environment

Commercial cleans, including the cleaning of any business place, office or similar

Move out services - we believe that these may fall in to the category of "building services" rather than home cleaning and may be permitted.

PLEASE NOTE: If you/your service falls in to any of the above categories, please get in touch with us by replying to this email and we will add you to our list of services that will not be postponed for the next 6 weeks. We are doing our best to ensure we tag all welfare services and all commercial cleans, but please do email us if you fall in to any of the categories so we do not risk accidentally skipping your cleans.

We understand that the category of not being able to clean yourselves is a little ambiguous, but please make an assessment on your situation and if you believe it is not feasible for you to clean your own property, please contact us and let us know the reasoning so we can add it to our records.

If you do not fall in one of the above categories, please wait for a further update from us. At this stage, all services will continue today and tomorrow, then from Thursday 6th August, all services outside of the above categories will be put on hold for 6 weeks and then automatically resumed from Friday 18th August. To work out when your service will resume, simply look ahead in your calendar, skip all services that fall within Thursday 6th August to Thursday 17th September, and your next service will be scheduled when it would have normally fallen after these services are skipped. For further clarity, after we have finished doing the admin this week, you can login in your account online and you will be able to see when your next service is scheduled in for. We will email out a week or so before the lockdown finishes to remind everyone to check the date of their next cleans and there will also be the 1 and 3 day email/text reminders as usual.

If you would not like your service to be automatically re-instated after the lock-down, please get in touch with us by replying to this email.

If the lock-down is extended, we will automatically push your clean forward and be in touch during the process.

I hope this provides some extra clarity for now. We will continue to research what services will be continuing during stage 4 and post a further update shortly.

Thanks for reading and stay safe.

Edward Clayton - Owner / Director

4th August Update - Stage 4 Lockdown - Temporary Closure

Daniel Andrews made the announcemnt on Tuesday that the stage 4 lockdown meant that all non-essential services are to close down, including domestic cleaning services. Unfortunately, this means that Maid to Clean will be temporarily closing for the next 6 weeks. The date of the closure will be from Thursday 6th August until Thursday 17th September. Services will resume on Friday 18th September, unless the lockdown is extended.

We are currently investigating what services are able to continue during the lockdown. We have been told that any cleaning service that is required for the healthy, safety or welfare of a person are allowed to continue. At this stage this means that our NDIS, TAC, Better Living and Just Better Care customers are able to continue. We will post an update later if other types of cleans are able to continue.

For our regular customers who's services will be put on hold, please note that we will be skipping the services that fall within the lockdown dates of Thursday 6th August to Thursday 17th September and then automatically resuming the services after this date. All customers will receive an email confirmation of this shortly.

We will continue to create a plan and keep all our customers and staff updated as we make progress. We'd like to thank everyone for their support this year and we are thoroughly looking forward to re-opening in full in 6 weeks time.

If you have any questions or concerns, please feel free to get in touch.

3rd August Update - Stage 4 Restrictions

Daniel Andrew's announced details of the increased restrictions to individuals yesterday however the update that will affect businesses is expected later today. We will provide a service update to all of our customers immediately after we hear from Daniel Andrews today and we are hopeful we will be able to continue providing our services.

Until then, the updated restrictions that will affect Melbournians are as follows:

There will be a curfew in place from 8pm to 5am each day. You are not allowed to leave your home during these times, except for work, essential health, care or safety reasons. Outside of the curfew hours, you can leave your home only for one of the following reasons (as per the VIC gov website):

- You may leave your home to purchase food and necessary supplies. This must be done within a 5km radius from where you live. Only 1 person per household can leave for essential goods, and only once per day. For some people the nearest goods and services will be more than 5km away. In this situation you may travel beyond 5km to the nearest provider. If you are unable to leave home because it would mean leaving a young child or at-risk person at home unattended, then they may accompany you.

- Exercise once a day for up to 1 hour within a 5km radius of your home. Gathering sizes will be limited to 2. If you are unable to leave home because it would mean leaving a young child or at-risk person at home unattended, then they may accompany you.

- For care and health care including accompanying someone for essential medical care if you are a carer, guardian or necessary support person. The 5km limit does not apply to care or caregiving.

- Work. Study at TAFE and university must be done remotely. The 5km limit does not apply to work.

- You are also allowed to leave your home to visit your partner or as part of formal or informal shared parenting arrangements.

- If you are escaping family violence, you can also leave your home.

- You can always leave home in case of an emergency.

- You must continue to wear a face covering when you leave your home.

We would like to re-assure all our customers that we are keeping all our staff regularly updated and ensuring we are following all government advice. Our cleaners are fully PPE'd up and we are monitoring the health of all our staff and customers closely every day.

We understand that the new level of restrictions may make it harder for you to have your cleaning service if in the past you were leaving the house while the cleaners performed the service. We would like to re-assure you that you can still have your service while staying home, the best way to achive this is to just work/relax in a single room during the service while your cleaning team cleans the house and then switch rooms at the end to allow them to clean the room you are staying in. This ensure social distancing is maintained during the service. If this is not an option, please get in touch with us and we can try and sync up your cleaning service for times when you elect to shop or exercise.

Remember - there are plenty of options available for us to provide your service in a safe and hassle-free way. If you have any doubts or concerns, please let us know as we would love to continue your service and make your life easier during this difficult time.

A list of our current health/saftery regulations is listed below as usual:

No active cleaning teams have travelled overseas within the last 3 months
If a team display any flu/cold like symptoms they are taken off work until a COVID test has been taken, the results returned negative and all symptoms no longer showing
We are practicing strict social distancing (1.5-2m distance from each other and customers)
Gloves and shoe covers are worn on all jobs
Face masks are worn on all jobs and throughout day
Equipment is disinfected between services
Regular and thorough hand washing
Regular updates to our team with news and recommendations

22nd July Update - Masks

It was announced over the weekend that from Thursday 23rd July, face coverings would become a mandatory requirement for everyone in Melbourne whilst they are outside of their home. We are pleased to say that as per our update on 14th July, we have been recommending our cleaning teams obtain masks in preparation for this change in government advice and requirements.

We can confirm that all of our cleaning staff will be fully masked, gloved and shoe covered for all services ongoing.

14th July Update - Masks

The government advice has been changing over the course of the year about masks. Last lockdown, the government was saying that masks are not required unless you are showing symptoms.

Recently, this advice has changed and the government is now saying that you should wear masks if you believe you will be in places where social distancing is not possible. For more info, see here.

While we are all practicing social distancing, when we clean people's homes there is always a chance that social distancing will be compromised, e.g. in a narrow hallway or similar.

While wearing masks is not mandatory, we are strongly recommending that all cleaners obtain masks if they do not have them already. There is a chance that the government will change again in the coming week in which case, we will maks to our list of essential equipment for our services, along with gloves and shoe covers.

7th July Update - Full Lockdown for 6 weeks

As of 11:59pm Wednesday 8th July, Melbourne has been placed in to a stage 3 lockdown. The "hotspot" suburbs will no longer be in effect and instead, all of Greater Melbourne will be locked down. This is the same level as the statewide lockdown imposed in March/April.

The government recommendations are for people in Melbourne to stay home where possible, other than for essential shopping, health care, exercise and work. For more information, please see the VIC government website, here.

Please note that similar to the previous lockdown, the government is allowing trades and services to continue. Maid to Clean is therefore permitted to continue operating and we will continue to provide our services to our customers with very strict health and safety precautions.

We can assure you that all our staff are following strict health and safety procedures, wearing appropriate PPE and following all government recommendations and advice. All our cleaners will continue to be regularly updated with government advice and we will continue to follow our strict health and safety precautions as outlined below.

No active cleaning teams have travelled overseas within the last 14 days
If a team display any flu/cold like symptoms they are taken off work for a minimum of 14 days
We are practicing strict social distancing (1.5-2m distance from each other and customers)
Gloves and shoe covers are worn on all jobs
Equipment is disinfected between services
Regular and thorough hand washing
Regular updates to our team with news and recommendations

For more information about our disinfectant cleans, please see here.

5th July Update - Suburb Update

It was announced over the weekend that from Sunday 5th July there will be two post codes added to the list of locked down areas. These are 3031 and 3051.

We have added these to our list of locked down suburbs and will continue to ensure that none of our cleaning teams who live outside of the locked down suburbs travel in to them and likewise, our cleaners living within the locked down areas will stay in them for the period of the lockdown.

1st July Update - Localized Lockdown

As of 11:59pm tonight, there will be a localized lock-down of 10 key postcodes in Victoria. This will be a level 3 lockdown which is the same level as the statewide lockdown imposed in March/April. It's unfortunate that we have come to this however we are hopeful that the governments quick and decisive action will prevent further speading of the virus so we can get back to normal again soon.

Maid to Clean is taking quick and immediate action to comply with the lockdown restrictions. While the lockdown does still permit people to leave home for work and for people to allow trades and services in to their homes, we have implemented a set of rules in order to maintain our duty of care to our customers and team.

We have drawn a line around the locked down suburbs and will not be sending our cleaning teams across borders.

- For all customers bookings that are outside of the hotspot zones, they will be serviced by cleaners who live outside of hotspot zones.
- Cleaners who live outside of hotspot zones will not work or travel within hotspot zones
- For customers who live in the hotspot zones, we will provide the option for their services to continue with cleaners who are local to them or another hotspot suburb

We have communicated this plan to all our active customers and cleaning teams and will continue to monitor the situation over the next four weeks.

We are continuing to operate with the following health and safety precautions:

No active cleaning teams have travelled overseas within the last 14 days
If a team display any flu/cold like symptoms they are taken off work for a minimum of 14 days
We are practicing strict social distancing (1.5-2m distance from each other and customers)
Gloves and shoe covers are worn on all jobs
Equipment is disinfected between services
Extremely thorough and regular hand-washing
Regular updates to our team with news and recommendations

Thanks and stay safe!

26th June Update

COVID-19 continues to be the topic on everyone's mind, even as we move in to the second half of 2020. With the slight increase in daily cases recently, we thought it would be good to reach out to our audience and provide an update on current restrictions, our advice and what are doing at Maid to Clean to keep everyone safe.

Restrictions Update

The good news is that the restrictions in Victoria were altered again on Monday, allowing businesses like gyms, cinemas and theatres to open. This change did see a slight clamp down on the numbers allowed in gatherings however. A summary of the current restrictions in the state is as follows:

Wash hands regularly and thoroughly
Maintain social distancing of 1.5m at all times
If you have symptoms of coronavirus you should get tested.
Visitors allowed in your home is capped at five. Outdoor gatherings have reduced to a maximum group of ten people.
Restaurants, pubs, auction halls, community halls, libraries, museums and places of worship remain at a maximum of 20 people in any one space until 12 July.
Businesses including gyms, cinemas, theatres and TABs can open, with a maximum of 20 people per space.

The reason for some of the restrictions being tigheted was due to a slight increase in daily cases being recorded over the last 10 days. Australia has had between 20-30 new confirmed cases of COVID-19 each day during this period. While this is still far lower than the new cases in March and April, the government has acted quickly to try and keep the virus at bay and not allow any momentum to pick up. The government has identified around 10 suburbs that these cases are mainly located in and will be performing a "testing blitz" in order to quickly identify and slow the spread.

We'd like to urge everyone to continue to follow the government recommendations above, but also not to panick. The new daily cases is still significantly lower than the peak of the virus in March/April and we are hopeful that the state of emergency will be lifted in a few weeks and this small second wave of the virus will be contained.

What We Are Doing

We would also like to reassure our customers that we are still operating with the same extremely high level of healthy and safety precautions that we were at the peak of the pandemic. A list of some of the precautions are are taking is as follows:

No active cleaning teams have travelled overseas within the last 14 days
If a team display any flu/cold like symptoms they are taken off work for a minimum of 14 days
We are practicing strict social distancing (1.5-2m distance from each other and customers)
Gloves and shoe covers are worn on all jobs
Equipment is disinfected between services
Extremely thorough and regular hand-washing
Regular updates to our team with news and recommendations

We believe that it's not about simply informing our staff about the advice and procedures, but about constantly reminding them and keeping them at the forefront of their minds. We regular post to our entire team with updates and reminders on our procedures.

What We Can Offer

We are receiving an increasing number of requests for daily/weekly cleaning as people re-start working in offices and/or want their homes more regular cleaned. We would like to remind all our customers that we are able to provide disinfectant services and at any and all frequencies required.

If you'd like more information regarding our disinfectant services, please feel free to click here

Please do not hesistate to get in touch if you require these services. If you are worried about the price of daily cleans, please get in touch and we are always willing to try to find a solution that benefits both parties.

1st June Update

COVID-19 continues to be managed well in Australia and active cases continue to fall. There are currently approx 581 active cases in Australia and new daily cases are consistently averaging approx 10/day while recovered cases exceed that, meaning active cases are continuing to fall. Today, June 1st, marks the further lifting on restrictions. In Victoria, as of today we are allowed:

Gatherings of up to 20 people in the home
Public gatherings (indoor and outdoor) of up to 20 people
Cafes, restaurants and pubs may serve meals to up to 20 people
Overnight stays will be allowed in both private residences and hotels
Beauty therapy, tanning, waxing, nail salons, spas, tattoo parlours and massage parlours may reopen with up to 20 patrons
Many other public places like campgrounds, librarys, auctions etc will be allowed to re-open with limits of up to 20 people

Everyone here at Maid to Clean is looking forward to getting back to normal and enjoyoing some of the above services and amenities that we have all had to go without for the last 8-10 weeks. While restritions are easing, we would like to stress that Maid to Clean is still operating with the same strict health and safety precautions as we were at the height of the crisis to ensure we keep our customers and our team safe. Our current list of precautions is:

Strict social distancing (1-2m between all customers, cleaners and public)
PPE on all jobs (including gloves and shoe covers)
Fresh equipment and disinfecting of equipment between jobs
Rigorous hand hygiene
Regularly communicated updates and reminders on government regulations recommendations
Immediate hold on work places on any team or customer displaying cold symptoms

With everything above mentioned, we are looking forward to provide our exceptional level of service to our customers and hope that things continue on such a positive road to recovery. Please feel free to get in touch with us if you have any questions, or if you'd like to book a service, pop over to the booking page here :-)

25th May Update

Today marks the first stage of school's re-opening. We are also several weeks in to the first round of restriction lifting and currently there has been no increase in the number of new daily cases in Australia. We are therefore very much on track for the next round of restrictions being eased next week on Monday 1st June. This will allow for up to 20 guests in our homes and for outdoor entertainment events/sports to have up to 20 people too. Beauty salons will be opening, camping allowed and more. Some pubs, cafes and restaurants will open with strict limits on patrons. For a full article see here.

The message from the government will be changing from "stay at home" to "stay safe" and they will still be urging us to work at home where possible and to maintain social distancing.

Maid to Clean can happily say that a large number of our regulars have now resumed their services. We are still following the same strict health and safety precautions that we were at the height of the COVID-19 pandemic. These include our teams wearing PPE for cleans, social distancing, regularly hand washing, disinfecting equipment and more. If you would like to resume your service or start a new one, please do not hesitate to get in touch.

14th May Update

New daily cases in Australia have stayed low so far this week. With restrictions eased as of yesterday however, a lot of attention will be on the new daily cases over the next 2-4 weeks. We, like many, are hopeful that there will not be a second wave and in 4 weeks time we will be able to enjoy further lifting of restrictions.

We urge everyone to continue to follow all government advice. While we have been permitted to have small gatherings again, it is still vital that we practice social distancing and avoid unecessary trips, especially involving large groups of people.

We have noticed a lot of people have started resuming their cleaning services since the lifting of restrictions and this is great to see. We have missed many of our regular customers and we are thrilled to start having them back. If you would like to resume, or start a new regular service, please get in touch or feel free to book online via the booking page.

11th May Update - Victorian Restrictions Easing

Fantastic news today in the update from Daniel Andrews. The key updates are:

As of Wednesday 13th May - Victorians will be allowed to have 5 guests in their home.
Students will most likely return to the classroom before the end of term 2.
Up to 10 people can meet outdoors.
Working at home arrangements are encouraged until at least the end of May.

11th May Morning Update

New cases in Australia have continued to stay low and the total number of confirmed actives cases in the country is now just 681. Scott Morrison announced on Friday that he is recommending a thee-stage plan for Australia to get back to normal, with a chance of all lock-down measures being ended by the end of July. Each state premier will have the responsibility of putting their own plans in place however and it appears Daniel Andrews will take a cautious approach.

Daniel Andrews is set to make his announcement today, however he has stated that nothing will change for Victoria this week and that now is the time to be patient. We look forward to hearing more.

6th May Update

We are eagerly awaiting a series of updates that will hopefully bring Australia a few steps closer to normality. Scott Morrison is due to give an update to Australia this Friday 8th May that many believe will remove the state of emergency in Australia. Following this, the Victorian premier, Daniel Andrews, will address Victoria on Monday 11th and will be providing an update on the lockdown measures in Melbourne. While nothing is certain, we are hopeful that these announcements may see the easing of some restrictions and many people will feel more confident about the current situation. It will of course be vital that if there are changes and loosening of restrictions that we are still very vigilent about social distancing, hand washing, and all the things we can do on a personal level to prevent the spreading of Covid-19.

The new daily cases in Australia has remained 20 for almost 2 weeks. This is exceptionally low and shows the country is being extremely successful in containing the virus. There are now less than 900 confirmed cases in Australia.

We are feeling cautiously confident about the outlook for Australia and the near future. We are even more confident about the quality of our service and the ability for us to continue our cleans while keeping our customers and cleaners safe. Feel free to get in touch if you'd like to discuss a service with us :-)

1st May Update

More good news as lock-down restrictions begin to be eased across the country. Here in Victoria, our lock-down measures will most likely not change until the state of emergency is lifted on the 11th May. For more information about what each state, including Victoria, are doing in regards to resctrictions, check out this article on ABC. Australia continues to keep the growth figure of COVID-19 under 1, currently sitting at 0.91, which shows the number of active cases is getting lower each day.

We continue to urge everyone in Melbourne and Victoria to respect the government's current lock-down measures and therefore stay home where you can, continue social distancing and continue to wash those hands!

27th April Update

The global effort to fight the coronavirus is seeing some progress. Many countries around the world, including Australia, are starting to consider easing lock-down measures. The government of Australia has started recommending businesses prepare for their workers to be allowed back in to the office and that they "coronavirus-proof" their work-places. This would most likely involve regular office cleaning to which Maid to Clean would be perfect to assist with.

In other news, the Australian governemnt also released the COVIDSafe app for smartphones to help Australian's trace confirmed cases of the Coronavirus. We strongly recommend everyone downloads and installs this app from the App Store as it will help trace cases of the virus and immediately contain them.

As we consider easing lock-down measures, it is imperative that we all stay vigilent and be careful. It would be extremely easy for there to be a second wave of the virus. It is advisable that everyone continues to practice strict social distancing, hand-washing and other precautions that you can take throughout your normal day to day life.

24th April Update

The outlook continues to look positive in Australia. A fantastic view of our current situation can be found on the ABC website, here. Interestingly, there is stirring debate on whether Australia aims for one of two goals - eradication vs containment. In the past we were always aiming to contain the virus, however with the new daily cases so low over the last few weeks, eradication is becoming more feasible. The issues with maintaining this approach will be that even if the virus is eradicated from Australia, we would be prone to it returning as soon as we opened international borders. An interesting article on the ABC site about this can be found here.

Things are looking up for Australia and there is talk of some lock-down measures being lifted as early as the second week of May. While this will be exciting for many, we urge everyone to stay focussed and attentive to the government recommendations.

Maid to Clean has started getting busier again with new bookings and a lot of our regulars who paused their services during the crisis are now returning, which is great to see. If you are thinking about engaging us to help with your cleaning but are concerned about the current crisis, please do not hesitate to get in touch as we would love to discuss options.

21st April Update

Australia has seen record low numbers of new COVID-19 cases over the last few days showing that our efforts to fight the spread of the virus are being very successful. Daniel Andrews has stated that it will still be at least "some time" before things like cafe's and restaurants open.

We all need to brace for being in this current state of lockdown for another couple of months as the future is quite unknown. However it's definitely worth focussing on the positives and that is that if we continue like we are, our health systems will be able to cope and we will have successfully limited the number of lives lost from the virus.

Maid to Clean's policies have maintained somewhat constant over the last few weeeks. Our teams are all wearing appropriate PPE when cleaning and most importantly, respecting strict social distancing during services. We are closely monitoring and communicating with all our staff to ensure that our team is fully fit and healthy so that we can provide our service while also keeping everyone safe.

17th April Update

It's great to see that Australia is continuing to push back against the coronavirus. We have recoreded 100 or less new daily cases for 10 days in a row, bringing the active confirmed cases in the country down to 2698. A fantastic tool for tracking the COVID-19 numbers can be found on Worldometers.info. There is general info here and Australia specific info here.

In more good news, Scott Morrison has stated that restrictions in Australia may be eased in as little as 4 weeks. Elective surgeries may start as early as next week. This is great news for the nation however we must all ensure we continue to abide by the government regulations and not start easing off. For more info, see here.

Maid to Clean has started to see a lot of our regular customers start resuming their cleans which is great to see. We would like to re-assure everyone that we continue to work safely while following all government recommendations.

14th April Update

We hope everyone has had an enjoyable and safe Easter. It is fantastic to see that the Australian government and public's response to the coronavirus has so far been extremely effective. For 7 days running Australia has recorded less than 100 new cases. The active confirmed cases in Australia is down from a high of 4935 on April 4th to 2916 today. We have less active cases in the country than we did on March 27th.

While this is great news and signs that the current measures are effective at slowing down the spread of COVID-19, we do urge everyone to continue to be vigilent and maintain the current levels of precautions.

As a business, we are confident that we have been able to continue providing an important service to our customers while also keeping our customers and staff safe.

8th April Update

We sent an email out to our customer base with some information about how to safely book a clean this Easter. For the full email, please see here.

During this time where we are all staying at home a lot more than usual, it is extremely important we are all very attentive and mindful of our mental health. We have found a great resource online where you can take a quiz to see what kind of mental health problems you may be more susceptible to and then a series of free online courses to help you with them. We have sent this around to our team - you can check it out here.

6th April Update

Things are looking cautiously positive for Australia. Our peak number of new daily cases was on March 24 with 424 new cases and since then, there has been a downward trend in new daily cases. It seems that the government's policies are working and if we continue to work together and respect the current lock-down measures, we may be able to keep Covid-19 under control in Australia. For more information on how our daily cases have been slowing, see here.

This is great news and shows that there may not need to be further lock-down measures by the government to win this war against Covid-19. However, it's important to remember that this is a marathon not a sprint. While we have started on the front foot, it is vital now that we all continue to respoect the lock-down and do not start letting things slip. Remember - stay at home where possible, practice social distancing, keep washing your hands and stay updated!

All our cleaning teams speak English, however for a lot of them, English is a second language. The Victorian Department of Health has issued a great resource which translates the current coronavirus advice in to all languages. We have sent this round to our teams today. If you'd like to check it out, see here.

For another great article and visualisation about the spread of Covid-19 around the world and in Australia, see here.

3rd April Update

Maid to Clean is continuing to operate while following all government recommendations and taking as many extra safety precautions as possible. Today we have sent around a 30 minute online course to our cleaning teams that has been issued by the Department of Health. The course focuses on Covid-19 infection control training and is a great online resource to ensure people understand how to minimise the risk of infection. If you'd like to complete the course, it's free and you can access it here.

2nd April Update

As of the 31st of March, the Victorian Government is directing all Victorians to stay at home to help limit the spread of coronavirus (COVID-19). The stay at home direction is compulsary however there are some exceptions. These exceptions are for things such as food shopping, medical appointments, exercise and to go to work/school if it can not be done at home. For a great resource on this direction, see here.

Services and trades continue to operate in Victoria and throughout Australia with strict instructions to be practicing social distancing and very rigorous hand hygiene. We would like to reassure our customers that Maid to Clean is taking all recommended steps by the governemnt to keep our team and customers safe, while continuing to provide our high level of service.

30th March Update

For a detailed email to our customers, please see here.

Scott Morrison announced yesterday that further restrictions will be put in place to limit gatherings of people in both public and private places. This means that people are only permitted to have a single guest over to their homes. These restrictions are to avoid people meeting in large groups for social reasons. They do not apply to work or education. Please see here for more information: ABC News Article

We would therefore like to make it clear that Maid to Clean is currently still permitted to operate. We work in teams of both 1 and 2 people, however we are abiding by government regulation and we are also very strictly following the social distancing measures.

We believe the reasoning behind the governments regulations is based around the fact that when people socialise, they spent prolonger periods of time close to one another and thereore increasing the chance of spreading germs. At Maid to Clean, when our staff work, we will be practicing social distancing between our teams the customers and very little time will be spent close to each other, therefore minimising any risk.

26th March Update

Daniel Andrews released a press conference announcing that the current lock-down stage will likely continue for months with the peak of Victoria's pandemic likely to be May/June. For more information please see here. It has also been confirmed that there will be a stage three lock-down to come.

Maid to Clean is still able to operate within the current lock-down measures. We ask all our customers and cleaners to strictly abide by the social distancing measures and to always keep 1-2 metres distance between people. We also ask that everyone respects the requests to stay at home at all possible and only to leave in order to go to work and for necessary trips to shops, e.g. for food.

Maid to Clean is here and available to help. Our cleaners who area working are fit and healthy and we are confident that we can still provide you an exceptional service while abiding by the government's recommendations.

24th March Update

As per the prime ministers announcement on 24th March - Maid to Clean will continue to operate however we will be pausing all cleaning Workshops and Cleaning Quality check-up jobs. We will be minimising our team sizes to 1 or 2 cleaning teams wherever possible.

23rd March Update

As per the prime ministers announcement on 23rd March - Maid to Clean is classified as an essential service and will be continuing work as usual.

We can confirm that none of our active workers have travelled overseas within the last 14 days.

To ensure customer safety, any cleaning team that is exhibiting flu like symptoms will not be sent to your booking. We will do our best to replace that team with your permission as early as we can, however we do ask for your patience and understanding during this time if your booking is affected for this reason. We are also continually instilling safe hygiene practices into our cleaning teams.

To ensure the safety of our cleaning teams we do ask that if you are exhibiting flu like symptoms that you let us know as soon as you can so we can arrange the cancellation or reschedule your booking. We are regularly updating our cleaning teams on how to avoid COVID-19 through social isolation, good hygiene and healthy personal habits. We have brought in to practice strict procedures in the event that a customer reports being affected by COVID-19 which includes halting all work for any cleaning team who has been to the customer's house within 14 days of the confirmation.

To ensure the safety of our office team, we are now all working from home and are practicing social distancing.

We want you to know that you can continue to rely on us. The next time we have the privilege of you welcoming us into your home, you can trust our commitment to you remains as steadfast as ever.

If you have any questions or concerns, please feel free to get in touch with our team through using the Contact Us page.

Maid to Clean is also offering disinfectant cleans to help with COVID-19 cleaning in Melbourne. Please see the section below for more information.

Should You Book A Cleaning Service?

The short answer to this question is yes. Maid to Clean is taking strict measures to ensure that none of our team have come in to contact with the COVID-19 virus. We are also deemed an essential service and are therefore permitted to continue work during the current shutdown.

Maid to Clean workers use cleaning products that are effective at breaking down and removing the COVID-19 virus. Extensive research has shown that one of the most effective products in breaking down COVID-19 is soap (found in the majority of cleaning supplies) due to it being effective at breaking down the fatty layer surrounding the virus. Therefore if you are looking for effecting cleaning methods for the coronavirus, we strongly recommend using soap-based products.

We therefore advise existing customers and potential customers to continue using our services and to keep your homes as clean as possible.

While cleaning is effective at removing dust/dirt and germs from your home (including COVID-19) we also offer an upgraded “disinfectant” service for those wishing to ensure all germs are killed and removed from their home. For more information, please see the links below.