FAQs
Booking Online
How will I know what time to choose?

Choose anytime between 8:30 and 6pm on the calendar that is available. We will be in touch within an hour or two (within business hours) to confirm the time with you.

How easy is it to book online?

It really does take no more than 60 seconds. Simply fill out the booking form that can be found at www.maidtoclean.com/book-now and we will be in touch shortly afterwards to confirm the date with you. You can choose to pay online with your debit or credit card through Stripe. Stripe is one of the world’s leading credit card processing companies and it is fully safe and secure to use your card there.

What shall I book if I am a new customer?

If you are booking an hourly rate service, we always recommend booking a little more time for the first clean than for ongoing services. This is due to houses being hardest to clean for the cleaning teams first time round. If you are booking a deep clean, we recommend booking a deep clean for the first service, then either a standard flat rate or hourly rate ongoing.

Services
What is a deep clean, and should I book one?

The flat rates are results focussed cleans and time limited by time. However, if a house has not been cleaned for a long time, there will be areas that require a lot more cleaning and time in order to get them to our standards. Also, the first time a cleaner visits a home, it always takes a little longer as they are unfamiliar with the home. We therefore recommend booking a deep clean if your house has not been fully cleaned for more than 4-6 weeks or if you are a new customer with Maid to Clean.

What is included in your move-out extra?

The move out extra upgrades the general cleaning from a standard maintenance clean to a move out standard. This gives us extra time to ensure the general areas of the house are absolutely spotless. Extra time is needed for areas such as ceiling fans, tile grout, spot cleaning walls and areas where furniture used to be and are very dirty (e.g. behind fridges). Please note that extras such as ovens, inside windows etc, will also need to be added on top of the move out extra.

Are all checks completed for move-out cleans?

The check-lists our cleaners work towards for end-of lease cleans will cover almost all standard agent’s requirements, unless they have special requirements. If you are unsure of what is required by your agent, please always check beforehand.

Cleaning Supplies
Do you do Green Cleaning?

We have teams that use 100% Green Cleaning supplies. Simply request it and we will assign a green team to your house.

Who provides the supplies?

We provide all equipment and supplies. If you have any products/equipment you would prefer us to use however, just say!

Pricing Structure
What forms of payment do you accept?

We accept credit/debit cards and all payments are done securely through our website. To book online at www.maidtoclean.com/book-now. Our online payments are processed by stripe, and are processed though a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security as well. Booking through Maid to Clean is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.

What does it cost to clean my home?

We operate on a flat rate basis given the number of bedrooms. For most standard sized home cleanings, please see our price rates here: https://www.maidtoclean.com.au/pricing/

Is there a cost of cancellation?

As long as the booking is cancelled more than 24 hours before the booking, we will not charge you anything for a cancellation! Within 24 hours the cost will be $50 due to our cleaners travelling to your location.

How long will my cleaning take?

We normally send 2 cleaners and together usually take around 1.5 hours per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate for fairness.

Do I have to be home for the cleaning?

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…whatever is most convenient for you.

How many cleaners will turn up?

We work in teams of ones and twos.

What is the difference between flat rates and hourly rates?

Our hourly rates are time-based and we can be flexible with the clean. They are great for if you want certain areas of the house. Our flat rates are results focussed and the cleaners have a fixed check-list of what they need to do. When they finish all the tasks, the clean is finished.

Miscellaneous
Do I need to be home for the clean?

Not at all. You can do whatever is easiest for you. Some people like to be home to greet and show the cleaners around and then leave them to it. Some people are happy to leave/handover keys to our teams. Most of our cleaners prefer to be left to their own devices so they can get in to a rhythm with the clean, but we can work around you too.

How do the cleaners get access to my home?

You cam either let them in, or leave a key. For ongoing cleans, we recommend getting a padlock lockbox so we can come through at a time when you don’t need to be at home.

Is it safe to have pets around during the clean?

While it is safe, we recommend ensuring pets are confined to a room, or if possible put outside during the clean to ensure the cleaners can work undisturbed.

About Us

We are striving to be different than your standard cleaning company. Maid to Clean is an environmentally friendly cleaning company with a number one priority on customer satisfaction. We want to make the process of hiring a cleaner as simple as possible for you, while ensuring that you receive the very best service. We employ professional and experienced cleaners, who get directly rewarded for putting a smile on your face. Add to that our 100% satisfaction guarantee, and you can be pretty sure you’ll be happy with our service.

Insured and Bonded

All of our cleaners are fully insured. Have peace of mind while your home is being cleaned.

We Bring Supplies

Cleaners bring supplies and can bring green supplies that are safe for your family and pets as an add on. Let us know of any special requests, and we’ll make it happen.

Secure Payments

Pay securely online with your credit or debit card. All transactions use 256-bit encryption. No more running to the bank to pay for your cleaning.

IF A HIGH TECH COMPANY OFFERED CLEANING SERVICES We are changing the image of cleaning companies through offering a convenient, environmentally friendly, fair labor service that gives remarkable cleaning delivered with a fully seamless online experience.
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Maid To Clean | 202 Blyth Streeet, Brunswick East VIC 3057 | 03 8391 7026 |

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