Melbourne’s most original cleaning service

Maid to Clean is founded on one big, bold, and yet beautifully simple idea – to bring home cleaning kicking and screaming into the 21st century.

This was our first experience with Maid to Clean, and we were really impressed. The team were incredibly professional, friendly, and did a great job. We would definitely recommend them - Katie Chung from Fawkner

  • 200% Guarantee

    Fully Police Checked

    Fully Insured

    5 Star Rated Service

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Cleaning Maid Simple

We’re the first Melbourne cleaning service to have a completely online booking platform. Simply jump to our pricing page, choose an hourly or flat rate service and click a book now button. We’ll take care of everything else.

We’ll only send out the most experienced, professional house cleaning teams. We also understand and respect our cleaning teams, so we reward them exceptionally for putting a smile on your face.

You can select additional one-off services like spring cleans, carpet/ steam cleaning and a series of extras, such as oven cleaning, window cleaning and more. We’re environmentally friendly, sustainable and transparent about our business processes.

To top it all off, we guarantee our services – we want you to be happy enough to recommend us to your friends or we’ll give you your money back.

05/2014

Established

Maid to Clean was founded by Edward Clayton, an engineer and aspiring entrepreneur.

100 Cleans

It doesn’t sound like a lot now, but 100 cleans is a lot more than 0. Exciting times!

09/2014

09/2016

Maid to Clean Office

Maid to Clean hired it’s first office employee! This was a big step forward and great milestone.

10,000 Cleans

The start of 2017 saw us get in to the 10s of thousands for cleans completed. We were growing!

01/2017

01/2018

Best Rated

We became the best rated cleaning company on Product Review, Google & Facebook!

75,000 Cleans

We’ve now put smiles on our customers faces over 75,000 times.

09/2019

05/2020

100,000 Cleans

We hit the big 100,000 and we did it while fighting through the COVID-19 pandemic!

Charity Partnership

We partnered with Make a Difference to help eradicate hunger in Australia!

11/2020

As Seen On
5 star Google Reviews
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Melbourne’s most highly-respected cleaning company.

Book your clean today and find out why for yourself.

Our future is looking bright!

We’ve made it our mission to become Melbourne’s most highly-respected cleaning company. And we’re well on the way to achieving our goal.

In just five years, we’ve grown from a humble home business with one extraordinary cleaner (wave Christina!) to 140-plus incredibly hardworking cleaners helping over 10,000 happy customers across Melbourne, supported by seven fantastic office staff.

Who do we send out?

We work in teams of 1/2/3 people. Normally we will assign solo cleaners to smaller jobs and the larger teams to spring cleans and move out cleans. We have found that when cleaners work together regularly they often end up being more efficient that when working independently – the cleaners can play to their strengths!

We understand that the people who come to your home and provide your service really matter. We carefully select every one of our cleaners and make sure they are capable of providing the extremely high level of service we expect.

We generally only send cleaners with 2-3+ years of experience, are all English speaking, police checked, reference checked, fully equipped, professional and to top it all off, fun and friendly too.

Check out some of our awesome cleaning teams below! A picture from the 2019 Christmas Party.

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We provide everything

All our cleaners come fully equipped to clean your home. We can even use 100% Green supplies, just ask!

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100% insured

All cleaners have had a full police check and come completely insured to clean your home. Most have been cleaning for years!

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Police checked

We have full police checks carried out on all our cleaners. You can be confident when you choose Maid to Clean.

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Secure payments

Pay securely online with your credit or debit card. All transactions use 256-bit encryption. No more running to the bank to pay for your cleaning.

Discover a sparkling home maid super simple.

Call in our house cleaning experts today.

Meet the Team

Edward Clayton, Maid To Clean Founder

Edward Clayton

Owner/Director

I’m an English ex-engineer who fell in love with Melbourne while studying abroad and decided to call it home permanently in 2013. My parents always nurtured two things in me – an entrepreneurial spirit and the importance of a good work ethic. I’ve taken both these lessons to heart and integrated them in to the business ethos at Maid to Clean.

My role in Maid to Clean is split between supporting our office team through optimising and improving our systems and secondly, continually growing and building the business. Aside from managing Maid to Clean, I enjoy keeping myself busy with a range of activities including basketball, golf, tennis, beach volleyball (weather permitting), catching up with friends and of course, plenty of relaxing and watching Netflix!

Natalie

Assigning Manager

Since the moment I was old enough to work, I’ve lived and breathed customer service. For almost 15 years I have had an extensive background in customer service, administration and management roles. My past career opportunities have taught me many valuable lessons in which has been embedded in my work ethic. I do believe one of the most important things in life is truly being satisfied and proud of where you work, which I am so grateful for is what I get from being part of the team here at Maid to Clean.

As the Assignment Manager, I manage, train and lead my team to ensure all work is assigned to our incredible cleaning teams in the most effective manner, ensuring we meet not only their requirements but those of our customers too. This involves working with large amounts of information, being able to multitask effectively and having strong attention to detail.

I am a big ‘family’ person and any spare moment I can grasp is usually spent with them. I have the most beautiful nieces and nephew one could ask for. I truly feel lucky to have the husband, family and friends that I do, and I cannot wait to have little kiddos of my own one day!

Maryanne

Operations Manager

I come from a strong background of Customer Service, Coordination roles and Sales Management. Multitasking, organisation and just getting things done have always been a strength of mine, however we spend so much of our lives working it is extremely important to me to love what I do and enjoy my time at work. This has made me extremely selective about the companies I join and I have not looked back since joining Maid to Clean.

At Maid to Clean I work with and support our Operations team. We are the main point of contact to all our customers and cleaning teams, and ensure a high level of customer service is consistently being provided. My team and I are always here to assist in any way we can whether it be by phone, email or text.

Outside of Maid to Clean you can always find me having a laugh with family and friends, spoiling my Niece & Nephew rotten, watching trash TV or a dodgy D grade horror movie.

Vanessa

Operations Assistant

I have always had a strong passion for animals. This led me to complete a diploma in Animal Technology and other certificates to land me in a role working in medical research for over 8 years. I was able to work with a large variety of animal species. I have also explored a career in personal training completing a certificate IV. I decided to leave animal work and explore my career opportunities which has landed me here at Maid to Clean.

My role in Maid to Clean is Operations Assistant. This position involves promptly acknowledging and actioning customer/contractor requests for same-day issues, as well as accurately maintaining and updating multiple programs. I must manage and solve complaints with the highest level of customer service and diligence. I also work with our customers and cleaning teams with the aim to build positive relationships and achieve the highest level of customer and cleaner satisfaction.

Outside of work I am incredibly close with my friends and family. Currently I am planning my wedding and enjoying all things wedding related! My other passions include traveling, camping, cooking and spending time with my pets.

Jess

Sales and Customer Service

I have been working in customer service roles for over 9 years. From call centres, hosting kids birthday parties to working in the bridal industry – where almost everyone you come in contact with is stressed and wanting perfection. This experience has been instrumental in growing and developing my skill set to ensure I have the ability to provide exceptional customer service while staying calm in all areas.

My role at Maid to Clean is in the Customer Service team although it is split between both sales and accounts. This means I get to speak to potential customers directly over the phone providing quotes, as well as being the direct contact for all our lovely existing customers managing their accounts.

I have recently moved to Melbourne and I spend a lot of my time travelling to Sydney to visit family and friends. When I am at home though, in my spare time I like to keep active by taking some dance classes and if I’m not binge watching my reality TV shows or watching Netflix, I like to spend my weekends outdoors soaking up the Melbourne lifestyle!

Sarah

Assigning Assistant

I originate from a finance background where I’ve mainly been working as a financial advisor and accountant in Sweden. I’ve spent most of my adult life living abroad, including completing my bachelor degree in the UK and most recently travelled through Asia, New Zealand and Australia. Throughout the years I’ve passed through Melbourne on multiple occasions, but life took a turn in the beginning of this year and I decided to settle down in Melbourne indefinitely. When you have travelled across the world and have gained such diverse knowledge from different experiences, you tend to be more mindful of the kind of ambience and work place you’re after. Myself, I thrive in an environment where people and leaders are inspiring, supportive and go the extra mile to provide a better overall experience to clients and colleagues – something I’ve been lucky enough to find here at Maid to Clean. This is such a beautiful workplace that truly embodies the small business spark, with all the important tools and opportunities available for an exponential growth transformation.

I’m currently working with assigning which suits my addiction to planning, scheduling and organising with an ability to keep large volumes of data readily available in my mind as well as complex problem-solving skills and keeping vibrantly positive. In my spare time I’d like to be active and constantly moving thus keeping my innate country-girl instincts alive through exploring the wild nature and to truly unwind. Besides that I’m passionate about theatre, movies and filmmaking, particularly directing and screenwriting and love to read books and educate myself.

Samantha

Recruitment Specialist

For the past 15 years I have worked as a HR Specialist across a range of industries, including; Cleaning, Construction, Education, Retail and Health. I am qualified in Psychology and Human Resources and have recently completed a Certificate in Training and Assessment.

My role at Maid to Clean is Recruitment Specialist. In this role, I carefully review, select and guide only the best cleaning teams to provide exceptional service to the clients of Maid to Clean. I love seeing all the amazing reviews about our cleaning teams. It gives me great satisfaction knowing they consistently deliver on Maid to Clean’s promise of Premium Service.

Outside of work I love spending time with my gorgeous kids, whether it be playing games, going for a bike ride or watching ABC Kids TV. (PJ Masks is my favourite!). Travel is an important part of my life and I have had the opportunity to explore many places across the world, including the United States, Fiji, Japan and Hong Kong.

Kerry

Cleaning Quality Agent

If you see it needs to be done, then approach it with courage, integrity and excellence...the result will astound you. This has been my approach to everything throughout my life and in particular my career choices. Ranging from Nursing, Ambulance EMD, Gymnastics Coach, Barista, Customer Service, and of recent, Trainer/QCA with Maid To Clean. Throughout my life, l have always been drawn to random acts of kindness and find enjoyment in making a difference in people's lives. With this as my core being, l always found myself providing assistance within friend's and family's homes. Maybe it's the OCD in me, but l was, and still am, compelled to "fixing/cleaning" other people's issues they have in their homes.

Having moved to Melbourne in 2018 with my family, l approached Maid To Clean with the intention to be a casual cleaner and a stay at home mum. Maid To Clean facilitated this but it wasn't too long before my work was recognised as exceptional and the demand for my services increased. Having the acknowledgment, support and encouragement from the team at Maid To Clean certainly made settling into my busier schedule really easy. It soon became apparent that my knowledge and skills were needed in a more defined approach. It was then decided that offering a training program to potential cleaning teams and assessing all current cleaning teams was to be my fortea. I have not looked back and absolutely love my job.

Life outside Maid To Clean consists of myself, my husband, seven children, two grandchildren, and a menagerie of animals....dogs, cat, rabbit, chickens. My most prized indulgence is my cup of tea in the morning before the craziness of the day sets in. We enjoy bike riding, long walks, cooking, and tending to our new veggie garden....thanks COVID!!

Jane

Operations Assistant

I have spent my whole career working in Customer Service and Sales. After starting my career in the travel industry, I then moved on to various roles in call centres and customer service roles. After taking some time off to start a family, I have now returned and have started here with Maid to Clean where I can put my years of experience to good use.

In my role here at Maid to Clean, I work as part of the Operations Team. We are here to respond to all contact from our customers and cleaning teams in a timely manner. An average day is never the same, and often requires me to think of my feet and multitask - which I love!

Outside of Maid to Clean, I am a mum to 2 wonderful kids. We spend a lot of time with family and friends, and you can usually find us at a BBQ or family gathering. My kids take up most of my spare time, but I am also a big footy head (Go Saints!) and try to get to as many matches as possible.

Jesse

Assigning Assistant

A self-motivated professional with significant experience in the areas of customer services. Over the last 15 years I have had experience in working for some of Australia's biggest companies in customer service and data entry roles. Communication has always been a strength of mine and I am able to put it to good use here at Maid to Clean.

My role in Maid to Clean as Assigning Assistant is to ensure that all our customers cleaning requests are assigned to our cleaners in a way that suits both our customer’s and cleaner’s needs.

My life outside of work is mostly consumed by music. Playing, practicing, and performing with one of my guitar's is what I find most enjoyable. I also enjoy sport the outdoors and traveling when I get a chance.

Pelin

Operations Assistant

I have a background in administration, scheduling and customer service and have worked in a variety of settings from the large corporate to small family businesses. I have always enjoyed customer service and the challenges that come with it, believing that good communication and customer relationships are the cornerstone of any business.

With Maid to Clean, I am working within the Operations Team to bring the best in customer service. On the frontline of customer communications, I am enjoying the often-fast paced environment with a great team around me. Working from home can make things harder, however we are always sure to be supportive and have a bit of a laugh together, while still getting everything done!

Outside of work I have a passion for cooking and love trying new recipes. When I’m not in the kitchen I enjoy spending time with my dog and going for long walks in the bush. Luckily I live near a few great walking tracks where I can see lots of native fauna and flora.

Amanda

Assigning Assistant

I am a recent Environmental Engineering graduate who spent most of the start of my professional life working behind microscopes and computers, data processing, and scientific and academic research. Over the past years, I spent time working in the events and bridal industry where I could exercise even more my natural communicative, caring, empathetic and team-player side.

My role at Maid to Clean as Assigning and Customer Service Assistant is to ensure the all the bookings are assigned to the right teams - supporting our cleaning teams with their daily schedules and customers with their requirements.

Outside of work, you can see me at local music gigs, spending time with my friends, travelling, listing to podcasts and photographing all the kind of beauty in the world.

200% Satisfaction Guarantee

If you are not completely happy with your house cleaning please get in touch and we will send a team out to make it right. If you are still not happy enough to recommend us to your friends, we offer up to a full refund.

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200% Satisfaction Guarantee

Maid To Clean’s Mission

We aim to become the most highly respected cleaning company in Melbourne.</font size>

Customers

We aim to deliver an extremely high-quality cleaning service that exceeds our clients’ expectations

• Simple, fully automated booking system
• Flexible and transparent pricing model
• Deliver high level of cleaning services on a consistent basis
• Monitor services with quality control agents
• 100% Service guarantee to satisfy client expectations
• Only send cleaners that are trustworthy and reliable

Colleagues

We want MTC to be a challenging but fun place to work where all colleagues feel valued and are afforded opportunities to grow as the company develops.

• All team members are valued and respected
• Opportunities for team members to develop
• Trusted to make decisions
• Regular and clear communication
• Ideas are appreciated and considered

Contractors

We want our contractors to feel part of the MTC family and to appreciate how important they are in helping to deliver the Company’s goals.

• extremely valued component of the MTC team – “we’ve got your back”
• reliable, honest, meticulous and conscientious
• are shown respect and show respect at all times
• we understand the complexities of the job

Maid To Clean’s STAR Values

We encourage everyone who works at Maid to Clean to embrace and practice our core, or “STAR” values:

SUPPORTIVE
Office Staff and Cleaning staff are a single team
We support the needs & are sensitive to our Clients’ requirements
We support and respect our cleaners

TRUSTWORTHY
All staff must be scrupulously honest
We need to trust and be honest with both ourselves and each other
Management are to trust and empower staff

ABOVE AND BEYOND
All members of the team will strive to go above and beyond customers expectations
Cleaning teams will aim to exceed customers expectations and do “little extras”
Office staff will go above and beyond in supporting the cleaning teams

RELIABLE
Reliability is a core requirement of our business and our customers
Cleaning teams must be reliable and make every effort to service regular customers
We need to be reliable and consistent in the way we deal with each other too

Maid to Clean's Anti-Discrimination Policy

Maid to Clean encourages the principles of equal opportunity, non-discrimination and anti-harassment at all times. We promote this policy by making it a requirement from our managers, our staff, our contractors and even our customers.

Over time we have found that we are often faced with requests from customers concerning the personal background of our cleaning teams including nationality, race and age. Often, these requests stem from bad prior experiences for that customer and unfortunately, but understandably, have affected the customers outlook on that particular type of person.

At Maid to Clean we are proud to work with people from all different kinds of backgrounds and from all over the world. We strongly believe that a person’s background does not dictate their skills, work-ethic or professionalism and we have top-performing workers from every kind of different background. We have strict requirements for all our cleaning teams, including speaking English, having great communication skills, exceptional cleaning skills, a clean police record and more. We believe in awarding merit and tangible skills and we implore our customers to do the same.

If you have had a bad experience with a person from a particular background in the past, we ask for you not to let this affect your outlook on all people of a similar background and to trust us as a business to always do our best to provide you the best suitable cleaning team.